Privacy Policy

Last updated: 20 September 2026

1. Who is responsible for your personal data?

The data controller is:

Liliana Cristina Vasilache, trading as Nerja Home Watch
NIF/NIE: Z2531217A
Address: Calle San Francisco 125, 29780 Nerja, Málaga, Spain
Email: info@nerjahomewatch.com
Telephone: +34 623 63 66 44
Website: www.nerjahomewatch.com

Nerja Home Watch is responsible for the personal data collected through this website and in connection with the services it provides.
 

2. What personal data do we collect?

Depending on how you interact with Nerja Home Watch, we may collect:

• your name and contact details, including email address, telephone number and residential or billing address;

• identification and invoicing information, such as NIE/NIF, passport or other identification details where required;

• property address and information necessary to arrange and provide Home Watch or related services;

• booking details, service dates and information you provide through website forms;

• information and instructions you provide in connection with the preparation and performance of the service;

• contractual information and electronic signature records;

• invoicing, payment and transaction information;

• communications between you and Nerja Home Watch; and

• technical information generated when you use the website, including information collected through cookies and similar technologies.

Nerja Home Watch does not directly collect or store your full payment-card details. Online payments are processed through the payment services made available through the website.
 

3. Why do we use your personal data?
 

We may process your personal data in order to:

• respond to enquiries and requests for information;

• manage bookings and Set-up Visits;

• assess, arrange and provide Home Watch and related services;

• prepare, administer and sign service agreements;

• communicate with you before, during and after the provision of services;

• manage property access and the operational information necessary to provide the service;

• process payments and manage invoices and accounting records;

• comply with tax, accounting, consumer-protection and other legal obligations;

• manage complaints, claims or disputes;

• maintain the security and proper operation of the website and our services; and

• where applicable and with the appropriate legal basis, send communications that you have requested or agreed to receive.

We will not use your personal data for purposes incompatible with those for which it was collected.
 

4. What is the legal basis for processing your data?

Depending on the circumstances, we process your personal data on one or more of the following legal bases:

Performance of a contract or steps taken at your request before entering into a contract: for example, when you make an enquiry, book a Set-up Visit, provide information needed to prepare your Service Agreement or use our services.

Compliance with legal obligations: including applicable tax, accounting, invoicing and consumer-protection requirements.

Legitimate interests: where necessary for the proper administration, security and defence of Nerja Home Watch and its services, provided those interests do not override your rights and freedoms.

Consent: where processing requires your consent, including certain cookies or optional communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Who may receive or process your data?

Nerja Home Watch does not sell your personal data.

We may use trusted service providers where necessary to operate the business and provide our services. These may include providers used for:

• website hosting, website forms and online bookings;

• payment processing;

• electronic signatures and contract administration;

• invoicing and accounting;

• business email, document storage and productivity services; and

• technical, professional, legal or accounting support.

At present, these services may include Wix, Stripe, Signaturit, Holded and Google Workspace, depending on the service concerned.

These providers process only the data necessary for their respective functions and are subject to their applicable data-protection obligations and contractual arrangements.

Personal data may also be disclosed where required by law, to public authorities, tax authorities, courts or other competent bodies.

6. International transfers

Some of the technology providers used by Nerja Home Watch operate internationally and may process or store personal data outside the European Economic Area.

Where personal data is transferred internationally, appropriate safeguards required by applicable data-protection legislation will be used, such as an applicable adequacy decision or Standard Contractual Clauses approved by the European Commission.

For example, the Nerja Home Watch website is hosted through Wix. Wix states that it may process customer data in several jurisdictions and uses applicable legal safeguards for international transfers.

7. How long do we keep your data?

Personal data will be retained only for as long as necessary for the purpose for which it was collected and, afterwards, for any period required to comply with applicable legal obligations or to establish, exercise or defend legal claims.

In particular:

• enquiry data will be retained for the time reasonably necessary to respond to and follow up the enquiry;

• customer, contractual and service information will be retained while the service relationship is active and afterwards for the applicable legal limitation periods;

• invoices, accounting and tax records will be retained for the periods required by applicable Spanish law; and

• data processed on the basis of consent will be processed until that consent is withdrawn, unless another lawful basis requires or permits its continued retention.

When personal data is no longer required, it will be deleted or appropriately blocked/anonymised as applicable.

8. Your data-protection rights

Under applicable data-protection law, you may have the right to:

• access the personal data we hold about you;

• request correction of inaccurate or incomplete data;

• request deletion of your personal data where legally applicable;

• request restriction of processing;

• object to processing in applicable circumstances;

• request portability of your data where applicable; and

• withdraw consent at any time where processing is based on consent.

The AEPD confirms that these rights include access to information about purposes, categories of data, recipients, retention periods and international-transfer safeguards.

To exercise your rights, contact:

info@nerjahomewatch.com

Please indicate which right you wish to exercise and provide sufficient information for us to identify your request. We may request appropriate proof of identity where necessary to protect your personal data.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) if you consider that your personal data has been processed in breach of applicable data-protection legislation.

Spanish Data Protection Agency (AEPD)

9. Cookies

This website uses cookies and similar technologies for its operation and, where applicable, for analytics or other optional functions.

Where consent is legally required, non-essential cookies will not be used until the appropriate consent has been obtained.

Further information about the cookies used on this website and how you can manage your preferences is available in our Cookie Policy.

10. Security

Nerja Home Watch takes appropriate organisational and technical measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction, taking into account the nature of the information and the risks associated with its processing.

However, no internet-based system can guarantee absolute security.

11. Changes to this Privacy Policy
 

This Privacy Policy may be updated when our services, technology providers, legal requirements or data-processing activities change.

The current version will always be available on this website, together with its latest revision date.